Hospitality, leisure and tourism
We create the foundations for you to deliver the best customer experiences
When you’re in the hospitality, leisure or tourism sectors, you know just how important the customer experience is. We put the framework in place to make amazing experiences.
That experience is made up of many interactions and numerous touch-points – and if one of them isn’t up to scratch, it can have a major impact on your customer or client’s enjoyment.
From hotels and shopping centres to sports stadiums and tourist attractions, we take care of the details, to help your facility perform at its very, very best.
Here's how we help you to deliver the best customer service...
We help your hotel impress guests from the moment they arrive
Quality, coordinated services are essential to keep hotels running at their best – and OCS’s experienced people do just that. Our landscaping teams help create that ‘wow’ factor from the moment your guests arrive, while our friendly and helpful concierge and reception staff ensure a warm welcome. Meanwhile, rooms are promptly available for guests, with our teams handling cleaning and changeovers to the highest standards.
Find out moreWe ensure customers at your shopping centre have a stress-free, enjoyable day
Whether your customers are meeting friends for lunch, going to the cinema, or browsing the shops, we make sure they enjoy everything your centre has to offer. We keep your guests safe and help them find what they need – and we keep your shopping centre clean and looking its very best, too – both inside and out.
We keep fans at concerts and sports events safe and protected
From concerts to major sporting events, we’ll get your customers in and out quickly and safely, leaving them to enjoy the event without incident. Our experienced teams are experts in cleaning and security, meaning your guests are not only safe, but well looked after inside the venue, too. They are also trained in customer service, health and safety and disability awareness, all of which can contribute to a great event experience.
We make sure tourists leave your venue with the very best impression
From parking cars and getting in and out of venues quickly, to ensuring your facilities are clean and tidy, we help create memorable experiences and compelling events that your guests will talk about for years to come.
We help you be greener, too
When you partner with us, we align our services with your sustainability goals. We use eco-friendly cleaning products and recyclable items, we avoid single-use plastic, and our waste management operations are highly effective and can support your sustainability goals.
And we flex to suit your seasonality
Our staffing levels breathe in and out to meet your seasonal needs – whenever you need us, we get a team in to manage turnarounds quickly, to keep people flowing in and out of your venue without incident.
CASE STUDY
Helping NEC Group, the UK’s largest live events organiser, reduce carbon emissions by nearly 222 tonnes per year through improved waste management practices
We worked in partnership with waste management company Biffa to help the NEC Group significantly reduce its carbon tonnes per annum by almost 85% since the partnership began in August 2020. Here’s how:
- Proactively reducing the number of vehicles used and time spent on the road
- Implementing one vehicle and one driver on site 24/7
- More efficient scheduling of food collections
- Packing time and volume efficiencies achieved through technology
- A continued drive to reduce, reuse and recycle
The carbon savings equated to...
In an average family car
Powered for a year
