Aviation
We create fast, stress-free airport experiences
Airports are busy places, and travelling can be stressful.
A number of small moments combine to create the best airport experience. From finding a baggage trolley and checking in smoothly to not having to queue needlessly and the airport being clean and tidy, it’s the little things that count.
Our experienced aviation teams work with more than 50 airports worldwide to create an enjoyable, stress-free experience for your passengers.
Here's how...
We make arrivals easy
On arrival, we make sure trolleys are in the right place and available and provide specialist assistance to any of your customers with mobility problems. Our security teams manage and monitor your car parks, so those passengers who leave their car while they’re away have peace of mind that it is safe and protected.
We ensure check-in and security are efficient
We manage crowds at check-in and move your guests through to security as efficiently as possible, and with our smooth-running security and queue management, travellers move towards departures without delay. To speed up the process, we carry out pre-checks on hand luggage and we safely dispose of materials that are not allowed on board.
We create clean hygienic spaces for departure
As passengers reach departures, they find clean, hygienic spaces. Our cleaning services respond to the peaks and troughs of passenger numbers, and with a flexible team, we can manage your executive lounges efficiently, and ensure all your customers see your lounges at their best.
We help passengers board safely and securely
We keep the routes clean and clear to avoid delay, while for customers who need extra help, we provide the assistance they need to ensure they get onto the plane safely.
We make sure everything’s ready for take-off
Our teams ensure hold luggage is checked and loaded safely and on time, while your passengers find clean, tidy planes, with freshly laundered blankets and headrest covers.
We use the best technology to keep your operations on track
Beacon technology tracks equipment and assets, making sure they are at the right place at the right time, while real-time resource allocation ensures our people are where they are needed most. Having the right security and staff in the right places at the right time keeps your people safe, secure and satisfied.
We bring innovation to help achieve efficiencies
In some of our international airports, we have introduced Co-botic cleaning technology, such as autonomous floor scrubbers and vacuuming robots, which have transformed cleaning operations, reducing energy consumption and boosting productivity.
We create better experiences for passengers with reduced mobility
We are committed to improving the experience of passengers with reduced mobility (PRM) and have teamed up with Paralympians Dylan Alcott and Andy Barrow to understand how people with disabilities or reduced mobility navigate airports, how we can support them better, and make air travel accessible for all. With their help, we have trained our staff to help people with reduced mobility enjoy the best airport experience possible.
We only recruit the best
Our rigorous recruitment process ensures that we attract the very best people, while our training programmes keep them performing at their best – meeting the demands and the specific challenges of working in an airport.
CASE STUDY
Reducing water consumption at Christchurch Airport, New Zealand
Our range of Co-botic cleaners can help achieve significant efficiencies – from a time, resource and sustainability perspective.
At Christchurch Airport in New Zealand, we introduced one of our Co-botic cleaners, Osca, which is powered by new-generation lithium-ion batteries.
Vast areas of the airport are cleaned quickly and effectively, while human resources are freed up to work on intricate tasks.
